Privacy & Policy

Privacy Details Below

The purpose of this website/app is to provide visitors with useful information and allow them the opportunity to request additional information regarding moving/relocation needs. Our visitors have the right to be aware of any information collected and used, and under what circumstances, if any, information is disclosed.

GENERAL PRIVACY AND DATA RESPONSIBILITY
MassPro Repair Solutions does not sell or share information collected about you or the services you are requesting. Any information collected, regarding you or the services requested, will only be used to provide information, or perform the services requested. We thoroughly vet any third-party services we utilize to ensure they will treat your information with the respect you deserve.

INFORMATION COLLECTION AND USE
Registration is not required to enter our site.
We respect each website visitor's right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this privacy policy. This statement applies solely to information collected on this website.
For each visitor to our website, the web server automatically recognizes the visitor's domain name only; it does not recognize email addresses and does not uniquely identify the individual or other identifiable details. The information we collect is used for internal review and to improve or enhance our website’s content. Under no circumstances is data shared with third-party organizations for commercial purposes.
Individuals may choose to submit either estimate request forms or customer service inquiry forms. During completion of these forms, users must include certain contact information. This information is never sold or shared with any third-party organizations. It is gathered only for the purposes of contacting visitors regarding services for which interest has been expressed. The information individuals submit will be shared with the franchise location that the individual chooses from our list of franchise locations.
We do not have an order form. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information collected from our website.
From time to time, we engage our visitors through online surveys. On these occasions, we do not sell or share our subscribers’ email addresses.

MOVE QUOTE FORM INFORMATION
We provide visitors to our website with the ability to enter their move details and personal information to initiate a quote for our services. We store this information, both in your browser while you complete the form and in our internal systems after submission and use it to estimate and provide services. The information stored in your browser is stored for the purpose of improving your experience while interacting with our web form by having the ability to recall specific information when choosing to go back and edit information before submitting. By entering your information, you are willingly sharing personal information with us to be used as referenced in the General Privacy and Data Responsibility section of this policy. Once the form is completed and submitted, all information stored in your browser is automatically cleared. Your local storage can also be cleared at any time through your browser settings.

CHAT FEATURE
MassPro Repair Solutions processes and stores personal data within the online chat feature for the purpose of providing support via chat.

EMAIL COMMUNICATIONS
By providing your contact and other information to MassPro Repair Solutions or through this Site, you have given your express consent for MassPro Repair Solutions and its franchisees to use your personal information as outlined in this Privacy Notice. To the extent that applicable law requires express consent, express written consent, or “opt-in” for the collection and use of certain types of personal information, MassPro Repair Solutions will maintain processes and procedures to ensure such information is collected with express consent. Each communication that potential customers receive from MassPro Repair Solutions will give instructions on opting out or unsubscribing from future email communications.

SECURITY AND SAFEGUARDS
The security of your information is very important to MassPro Repair Solutions, MassPro Repair Solutions uses appropriate administrative, technical, personnel, and physical safeguards to protect the security of your personal information. MassPro Repair Solutions also makes all attempts to ensure only necessary people and third parties have access to personal information to safeguard your personal information against loss, theft, and unauthorized use or modification. MassPro Repair Solutions uses some of the most advanced Internet security technology available today to protect your information. MassPro Repair Solutions practices industry standards and frameworks for securing data systems and the data that is stored.

CALL TRACKING
Call tracking is utilized to display dynamic phone numbers across our website. These help to identify the source that helped you find our website. Calls may be recorded for training purposes and any personal identifiable information is redacted within the recorded call file when possible. The information you provide on the call will not be sold to a third- party, but the call will be stored with our third-party vendor.

EXTERNAL LINKS
MassPro Repair Solutions is not responsible for the privacy practices or content of any external websites to which it links to from this site. These other websites may collect their own cookies and data from users or solicit personally identifiable information that is beyond our control. You should consult each website’s privacy policy or contact the website administrators directly if you have any questions about use of the information they may be collecting.

NOTIFICATION OF CHANGES
We reserve the right to revise our privacy policy at any time without advance notice. Any change to this policy will be posted on this site and the new policy will apply only to information collected following the posting of the new policy.

CONFLICT RESOLUTION
We are committed to resolving disputes within five (5) business days. If problems arise, visitors may contact us by mail, email, telephone.